Studio Hanna Whitehead focuses on a hands-on approach, working in a very personal way, interweaving story, shape, materials and colour. All objects are handmade in South East Iceland.
*Íslenska fyrir neðan
About the company
Studio Hanna Whitehead ( Hanna Dís Whitehead company ID 030582-3659) / Akurnes, 781 Hornafjordur / studio@hannawhitehead.com
Prices and price changes
All prices are stated in Icelandic krónur and euros with VAT. and published subject to errors. Price changes can occur without notice e.g. due to incorrect information or registration.
Studio Hanna Whitehead reserves the right to cancel orders and refund any errors in prices when ordering.
Confidentiality
The seller names the buyer in full confidentiality regarding all information he provides in connection with the transaction. Information will not be passed on to third parties under any circumstances.
Law and venue
This agreement is in accordance with Icelandic law. If a case arises because of him, it shall be brought before the District Court of Austurland.
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Upplýsingar um fyrirtækið
Studio Hanna Whitehead (Hanna Dís Whitehead, kt. 030582-3659) / Akurnes, 781 Hornafjörður / studio@hannawhitehead.com
Verð og verðbreytingar
Öll verð eru gefin upp í íslenskum krónum og evrum með virðisaukaskatti og birt með fyrirvara um villur. Verðbreytingar geta orðið fyrirvaralaust t.d. vegna rangra upplýsinga eða skráningar.
Studio Hanna Whitehead áskilur sér rétt til að fella niður pantanir og endurgreiða séu villur í verðum þegar pantað er.
Trúnaður
Seljandi heitir kaupanda fullum trúnaði um allar upplýsingar sem hann gefur upp í tengslum við viðskiptin. Upplýsingar verða ekki undir neinum kringumstæðum afhentar þriðja aðila.
Lög og varnarþing
Samningur þessi er í samræmi við íslensk lög. Rísi mál vegna hans skal það rekið fyrir Héraðsdómi Austurlands.
SHIPPING & RETURNS
Items will be shipped after 1-5 working days. If this is for some reason not possible you will be contacted by email.
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless the item is faulty.
You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc shall be returned with the product without having been tampered with.
You are responsible for the shipping of returned items back to Studio Hanna Whitehead. Items lost in transit will not be compensated for.
Please email us before returning to studio@hannawhitehead.com to get further instructions.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition or is damaged not due to our error. Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at studio@hannawhitehead.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. However, they may be exchanged for something else from Studio Hanna Whitehead in the same price range.
Shipping
Shipping is calculated at checkout.
The buyer is responsible for all import duties, such as custom fees and charges, within their own country.
Items are shipped with Pósturinn
Although stoneware is a tough clay, items are fragile in shipping. Your items may therefor be packed in a lot of packaging. I try to recycle and reuse packaging material as much as I can. You may therefor receive your ceramics wrapped in odd sized bubblewrap, Icelandic farmers newspaper and boxes that are pre used.
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Afhending vöru
Allar pantanir eru afgreiddar þegar greiðsla hefur borist og fer í póst eftir 1-5 virka daga. Ef einhverjar tafir eru á þessu verður haft samband í gegnum tölvupóst.
Viðskiptavinur getur fengið vörurnar sendar í pósti eða sótt á Höfn, 780 Hornafjörð eftir samkomulagi.
Sending
Heimsending á Íslandi er frí. Allar vörur eru sendar á næsta pósthús.
Þar sem keramík er brothætt þarf að pakka því vel. Ég reyni að endurnýta eins mikið af pökkunarefni og ég get. Pakkinn þinn gæti því komið í kassa sem áður hefur verið notaður og bóluplasti í öllum stærðum og gerðum.
Sækja
Viljir þú sækja pöntun frekar en að fá hana senda getur afgreiðsla tekið 1-3 virka daga. Þú færð tölvupóst um leið og pöntunin er tilbúin til afhendingar.
Að skipta og skila vöru
Kaupandi hefur 14 daga til að hætta við kaupin og fá endurgreitt að því gefnu að hann hafi ekki notað vöruna, henni sé skilað í góðu lagi í upprunalegum umbúðum. Ef vara er innsigluð má ekki rjúfa innsiglið. Fresturinn byrjar að líða þegar varan er afhent skráðum viðtakanda. Kvittun fyrir vöru kaupunum þarf að fylgja með.
Ef skila á vöru vinsamlegast sendið vefpóst á studio@hannawhitehead.com áður en vöru er skilað. Kaupandi sendir okkur vöruna með pósti á eigin kostnað.
Gölluð vara
Sé vara gölluð er viðskiptavinum boðin ný vara í staðinn og greiðum við allan sendingakostnað sem um ræðir, eða endurgreiðslu ef þess er krafist.
Að öðru leyti vísast til laga um húsgöngu og fjarsölusamninga nr.46/2000 og laga um neytendakaup.
Colour, size and care instructions.
All the products are unique and therefor none of them exactly the same. Please note that colours may appear different on screen and can vary between productions and objects. The products have a strong handmade quality to them. Please read carefully the product descriptions and sizes.
Those products that are made out of ceramics we recommend hand washing with a gentle soap so you can enjoy them as long as possible. Sculptures should be cleaned carefully with a duster and moist cloth. Please do not pour boiling hot water on or into objects the quick change of heat could cause them to break. The surface underneath objects are normally not glazed and could in some cases scratch surfaces they are put on. Please be careful about this.
All questions regarding the care of the objects can be sent to studio@hannawhithead.com
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Litir, stærðir og meðferð muna.
Allar vörurnar eru einstakar og því engin alveg nákvæmlega eins. Athugið að litir geta virst öðruvísi á skjá heldur en í raunveruleikanum. Vörur Studio Hanna Whitehead bera þess sterk merki að vera handgerðar. Lesið vandlega vörulýsingar þar eru frekari lýsingar á vörum og stærðir.
Þær vörur sem unnar eru úr leir er mælt með að handþvo til að geta notið þeirra sem lengst. Skúlptúra er best að þurrka af með rakri tusku. Varist að hella sjóðandi vatni í miklu magni á muni þar sem keramík munir geta sprungið ef þeir eru hitaðir of snögglega. Munir eru almennt ekki glerjaðir á þeim hluta sem snertir hilluna í leirofninum sem þeir eru brenndir í. Í sumum tilfellum er leirinn grófur þar sem hann er óglerjaður (t.d á skúlptúrum) og getur því ef ekki er gáð að rispað fleti sem hann er settur á. Hægt er að leysa slík vandamál með því að setja húsgagnafelt undir muninn.
Allar spurningar varðandi meðferð muna er hægt að senda á studio@hannawhitehead.com
PRIVACY POLICY
Last updated October, 2020
INTRODUCTION
Studio Hanna Whitehead (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.hannawhitehead.com including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us (when you register with the Site) or when you choose to participate in various activities related to the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Valitor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:Administer sweepstakes, promotions, and contests.Assist law enforcement and respond to subpoena.Compile anonymous statistical data and analysis for use internally or with third parties.Create and manage your account.Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site [and our mobile application] to you.Email you regarding your account or order.Enable user-to-user communications.Fulfill and manage purchases, orders, payments, and other transactions related to the Site [and our mobile application].Generate a personal profile about you to make future visits to the Site more personalized.Increase the efficiency and operation of the Site.Monitor and analyze usage and trends to improve your experience with the Site..Notify you of updates to the Site.Offer new products, services, and/or recommendations to you.Perform other business activities as needed.Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.Process payments and refunds.Request feedback and contact you about your use of the Site.Resolve disputes and troubleshoot problems.Respond to product and customer service requests.Send you a newsletter.Solicit support for the Site.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site [or our mobile application]. These companies may use information about your visits to the Site [and our mobile application] and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.AffiliatesWe may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.
Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.
Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.
TRACKING TECHNOLOGIES
Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.
Internet-Based Advertising
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
Website Analytics
We may also partner with selected third-party vendors such as Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
THIRD-PARTY WEBSITES
The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy. Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.
OPTIONS REGARDING YOUR INFORMATION[Account Information]
You may at any time review or change the information in your account or terminate your account by:Logging into your account settings and updating your accountContacting us using the contact information provided belowUpon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:Noting your preferences at the time you register your account with the Site.Logging into your account settings and updating your preferences.Contacting us using the contact information provided below.If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.If you are under 18 years of age, reside in California, and have a registered account with the Site, you have the right to request removal of unwanted data that you publicly post on the Site. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site [or our mobile application], but please be aware that the data may not be completely or comprehensively removed from our systems.
CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at studio@hannawhitehead.com
COOKIE POLICY
Last updated October, 2020.
INTRODUCTION
Studio Hanna Whitehead (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website www.hannawhitehead.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.
We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.
This Cookie Policy was generated by Termly’s Cookie Consent Manager.
USE OF COOKIES
A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.
TYPES OF COOKIES
The following types of cookies may be used when you visit the Site:
Advertising Cookies
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics Cookies
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our Cookies
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalization Cookies
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security Cookies
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-Party Cookies
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
[Other]
CONTROL OF COOKIES
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
OTHER TRACKING TECHNOLOGIES
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
PRIVACY POLICY
For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy posted on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy.
CONTACT US
If you have questions or comments about this Cookie Policy, please contact us at:
studio@hannawhitehead.com